Shipping policy

Shipping Policy

We currently offer domestic shipping only - US addresses

How We Ship

All products are fulfilled and shipped directly from our carefully selected supplier partners to ensure quality and timely delivery. Shipping costs and delivery estimates are calculated in real-time at checkout based on your location, selected products, and preferred shipping speed.

Shipping Rates & Options

At checkout, you'll see all available shipping methods from our suppliers, including:

  • Standard Shipping: Typically 5-7 business days within the US
  • Expedited Shipping: 3-5 business days (where available)
  • Express Shipping: 1-3 business days (where available)

Rates vary by product, destination, and carrier. We display the exact cost for each option before you complete your purchase—no surprises.

Delivery Timeframes

Estimated delivery windows shown at checkout reflect carrier transit times only and do not include processing time. Most orders are processed and shipped within 3-5 business days. Business days exclude weekends and major holidays.

Where We Ship

  • United States: All 50 states via USPS, UPS, FedEx, and regional carriers

Order Tracking

You'll receive a shipping confirmation email with tracking information once your order leaves our supplier's facility. Track your package directly through the carrier's website using the provided tracking number.

Shipping Address Changes

Address changes must be requested within 2 hours of order placement by contacting us at Getwhatmattersllc@gmail.com. Once an order has shipped, we cannot modify the delivery address.

Delivery Issues

If your package is lost, damaged, or delayed beyond the estimated delivery window, contact us immediately at Getwhatmattersllc@gmail.com. We'll work with the carrier and our supplier partners to resolve the issue promptly.

Returns & Exchanges

For information about returning or exchanging shipped items, please review our Refund Policy. Return shipping is handled by our suppliers as outlined in our return process.

Questions?

For shipping inquiries, contact us at Getwhatmattersllc@gmail.com.